Privacy Policy

Effective Date: April 5, 2025

Muskoka Urology is committed to protecting the privacy, confidentiality, and security of the personal information of our patients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy applies to all users of our website, www.muskokaurology.com, and to all communications with Muskoka Urology via email at emsella@muskokaurology.com.

1. Collection of Personal Information

We only collect personal information necessary to provide our services, including:

• Name

• Contact information (email address, phone number)

• Health information as provided voluntarily through contact forms or direct communication

• IP address and technical information (e.g., browser type, device, and usage statistics)

We collect personal information through:

• Website forms and emails

• Direct communication (phone, email, or in person)

• Cookies and analytics tools (non-identifiable information)

2. Use of Personal Information

We use your personal information for purposes including:

• Responding to inquiries and scheduling appointments

• Providing medical services

• Administrative purposes (billing, confirmations, record-keeping)

• Improving our website and services

• Complying with legal and regulatory obligations

We do not use your personal information for marketing purposes without your explicit consent.

3. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose personal information:

• To medical professionals involved in your care

• To third-party service providers who assist us in delivering services (e.g., secure email or website hosting providers)

• When required by law, regulation, or court order

All third-party providers are contractually obligated to maintain the confidentiality and security of your information.

4. Consent

By providing personal information, you consent to our collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

5. Security

We take appropriate technical and organizational measures to protect your personal information, including:

• Secure servers and encryption

• Access controls and staff training

• Regular review of security practices

However, please note that no method of transmission over the Internet is 100% secure.

6. Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate or incomplete. To make a request, please contact us at:

Email: emsella@muskokaurology.com

7. Cookies and Website Analytics

We may use cookies and third-party tools (such as Google Analytics) to collect non-identifying information about visitors to our website. This helps us improve the user experience. You can disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these websites. We encourage users to read the privacy policies of any third-party sites they visit.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Muskoka Urology
www.muskokaurology.com
Email: emsella@muskokaurology.com